Shipping policy

SHIPPING POLICY

Effective Date: December 2025

1. Overview

We are committed to delivering your orders safely and efficiently. This Shipping Policy describes our standard shipping procedures, delivery timeframes, and terms related to order shipment. All customers are expected to review and understand these policies before placing an order.

2. Standard Shipping

Delivery Timeline

  • Standard estimated delivery: 7-15 business days from order placement
  • Excludes: Processing time and weekends/holidays
  • Available for: Domestic and most international destinations
  • Cost: Calculated based on order weight, dimensions, and destination

Processing Period

All orders are processed within 1-2 business days. Processing time is separate from shipping time and begins after order confirmation. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or sales events, processing may take up to 3 business days.

3. Shipping Methods

Domestic Shipping

  • Delivery: 7-15 business days
  • Available to: All the UK
  • Carriers: UPS UK, DHL, FedEx, Yodel or partner carriers
  • Tracking: Number provided upon shipment

International Shipping

  • Delivery: 10-15 business days (varies by destination)
  • Available to: Select countries
  • International costs: Calculated separately
  • Customer responsibility: All customs duties and import taxes
  • Note: Customs clearance delays may add additional time to delivery

4. Shipping Costs

  • Costs are calculated based on package weight, dimensions, and destination address
  • Final shipping cost is displayed in your shopping cart before checkout
  • Free shipping promotions apply only to qualifying orders as specified in promotional materials
  • International orders require separate shipping fee calculation
  • Packaging, handling, and insurance are included in the shipping cost

5. Order Tracking

  • A tracking number is provided via email once your order ships
  • Tracking information typically becomes available within 24 hours of shipment
  • You can monitor your package's progress using the tracking number on the carrier's website
  • Delivery estimates are based on carrier data and may vary from our stated timeframes

6. Delivery Address

  • You must provide a complete and accurate delivery address at checkout
  • We are not responsible for undeliverable addresses or packages delivered to incorrect locations due to customer error
  • Address changes must be requested within 2 hours of order placement
  • Signature may be required for high-value orders
  • P.O. boxes may have limited shipping options

7. Shipping Delays

While we strive to meet our estimated delivery dates of 7-15 business days, we cannot guarantee specific delivery times. Delays may occur due to the following factors:

  • Severe weather conditions or natural disasters
  • Carrier delays or vehicle issues
  • Customs clearance (international orders)
  • High order volume during peak seasons
  • Address inaccuracies requiring carrier investigation
  • Events beyond our reasonable control

8. Lost or Damaged Shipments

Reporting a Problem

If your package arrives damaged or does not arrive within the stated timeframe, contact customer service immediately with the following information:

  • Original order number
  • Tracking number
  • Photos of damage (if applicable)
  • Report must be made within 5 business days of expected delivery date

Resolution

  • We will investigate all claims of lost or damaged shipments
  • Approved claims will result in replacement shipment or refund
  • Processing typically takes 7-10 business days
  • We may deny claims not reported within the specified timeframe

9. Returns and Return Shipping

  • Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product
  • Prepaid return labels will be provided for qualifying returns
  • Return requests must be initiated within 30 days of delivery
  • Items must be in original, resalable condition
  • Refunds are processed within 5-7 business days of receiving returned items

10. Shipping Restrictions

  • P.O. boxes are not available for fragile, perishable, or oversized items
  • Hazardous materials have special shipping requirements and restrictions
  • Some products cannot be shipped internationally due to regulations
  • Military APO/FPO addresses require additional processing time
  • Restrictions vary by item type, location, and carrier regulations

11. Customs and International Duties

  • International customers are responsible for all customs duties and import taxes
  • We provide all necessary customs documentation
  • Customs clearance may extend delivery times beyond the 7-15 business day estimate
  • Some items may be prohibited in certain countries

12. Liability

We select reliable shipping carriers, but we are not responsible for delays or damages caused by carrier negligence. Our liability for shipping-related issues is limited to the cost of the product and original shipping fees. Customers may purchase additional insurance for high-value orders at checkout.

13. Contact Us

For shipping questions or concerns, please contact our customer service team:

14. Policy Updates

This policy is subject to change without notice. We recommend checking this page regularly for updates. Your continued use of our services indicates your acceptance of any revised policies.

Last Updated: December 2025